www.caravansales.com.au is committed to protecting the privacy of individuals. This Policy explains the way in which we collect, hold, use and disclose Personal Information by any means and by any technology in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and any other relevant privacy laws or regulations.
For the purposes of this Policy, the following definitions shall apply:
www.caravansales.com.au, we, us and ours means Leisure and Lifestyle Industries Pty Ltd ACN 074 141 281.
Personal Information has the meaning defined in section 6 of the Privacy Act.
Privacy Act means the Privacy Act 1988 (Cth).
Sensitive Information has the meaning defined in the Privacy Act.
Services means any or all of the services we offer to you via the Website for the online marketplace to buy and sell new and used caravans, camper trailers and other related products.
Website means the website accessed at https://caravansales.com.au/ and any links available from or within the Website but does not include any external websites or links to external websites not belonging to or controlled by us.
You and your means the party receiving the Services or otherwise accessing, using or viewing the Website.
This Policy applies to Personal Information collected by us from the Website and during our provision of the Services to you. By accessing the Website, receiving our Services or otherwise providing your Personal Information to us, you consent to our collection, use, holding and disclosure of Personal Information in accordance with this Policy.
2.1 What we collect from you
The kinds of Personal Information we collect from you directly includes:
(a) identification information such as your full name, organisation/company name, address, telephone numbers, facsimile number, email address, date of birth, occupation and driver’s licence (or other form of photo identification);
(b) financial information such as your bank account and credit card details;
(c) any other information which is reasonably necessary in our provision of the Services.
2.2 What we collect from third parties
We may collect Personal Information from a third party where you have expressly consented to its disclosure by that third party.
When you use the Website, we collect information which may include your server/IP address, the date and time of your visit, the pages accessed, the information you download and the type of browser used. We collect this information to help us determine how and why people visit the Website and to improve the Services we offer.
2.4 Sensitive Information
We do not generally collect Sensitive Information about you without your consent. Sensitive information may include information regarding your racial or ethnic origins, political or religious beliefs, sexual preferences, membership of professional or trade associations or unions, health information, or criminal convictions.
We collect Personal Information from you in a number of different ways which may include:
(a) when you provide information to us directly, such as when you request a quote or where you complete our forms, applications or other documents required for the provision of the Services;
(b) when you correspond with us in person or via telephone, post or email;
(c) when you use the Website;
(d) where third parties provide that information to us, but only if you have consented to us collecting the information this manner or you would reasonably expect us to collect information about you from a third party; and
(e) where that information can be obtained from publicly available sources.
As mentioned above, where Personal Information is collected using the Website we may collect information concerning your server/IP address, the date and time of your visit, the pages visited, documents you have downloaded, the website you visited immediately prior, the browser you are using to access our resources, if you have visited the Website before and tracking user preferences.
When accessing the Website, pieces of information called “cookies” will be transferred to your hard drive which will allow the Website to remember important information and make your use of the Website more efficient. We may also employ cookies so that we can remember you when you return to the Website and to help customise your web experience with us. We may associate Personal Information with a cookie file in those instances.
If you do not wish to receive a cookie, you must adjust the settings of your browser to either disable cookies or receive a notification when a cookie is received. If you disable all cookies, you may not be able to take advantage of all the features of the Website which may limit the extent of the Services available to you.
Generally, any Personal Information we collect will be used or disclosed for the purpose stated at the time of collection. We will seek further consent from you if we want to use your Personal Information for any other purpose unless that other purpose is related to one of the original purposes of collection and you would reasonably expect us to use your Personal Information for that other purpose.
We collect, hold, use and disclose Your Personal Information for the following purposes:
We collect, hold, use and disclose Your Personal Information for the following purposes:
(a) as is reasonably necessary for our provision of the Services;
(b) to provide you with information about us and the Services, including via email, SMS, post, telephone or any other method of communication;
(c) information gathering or statistical assessment to assist us in improving the Services and the quality and usability of the Website;
(d) for feedback on our products and Services for market or other research purposes;
(e) to undertake marketing and promotion of us and the Services;
(f) to comply with any applicable laws, regulations, codes and requirements of any relevant body or authority which regulates the Services; and
(g) any other purpose which you have consented to.
If you do not provide us with the Personal Information we request, we will not be able to provide the Services to you. You also can refuse to give, or withdraw, your consent in relation to any particular use of your Personal Information at any time. However, again, if you refuse to give your consent or withdraw your consent for particular uses we will not be able to provide you with the Services.
We will hold and disclose Personal Information we collect for the particular purpose for which it was collected (Primary Purpose). We may disclose your Personal Information for a purpose other than the Primary Purpose where we have obtained your consent, for a purpose permitted by this Policy or are otherwise authorised by the Privacy Act or required by law. These include:
5.1 Other organisations
We may disclose Personal Information to our related entities and related bodies corporate (as those are defined in the Corporations Act 2001 (Cth)) who act on our behalf in connection with the Services or undertake marketing and promotion.
5.2 Third parties
We may share Personal Information with the following third parties:
(a) contractors and service providers that we use or interact with in the course of our business to assist with the delivery of our Services. Personal Information we provide to these parties will be on a confidential basis and its use of the information will be limited to our business purposes.
5.3 Overseas recipients
We may use cloud-based storage and IT servers which may be located outside Australia to store the Personal Information we hold about you. In those instances, it may be necessary for us to disclose Personal Information to overseas recipients for the storage of that information on those cloud-based data storing facilities and you consent to the transfer, storage and processing of that information outside of Australia.
5.4 Other disclosures
Personal Information will only be disclosed to third parties, other than those listed above, if:
(a) you have expressly consented to Your Personal Information being supplied to others;
(b) you would reasonably expect us to disclose information of that kind to a third party; or
(c) we are authorised or required to do so by law or if it is necessary to assist with law enforcement.
We understand the importance of ensuring Personal Information is protected from misuse, loss, unauthorised access, modification or unauthorised disclosure. We store your Personal Information in different ways, including in hard copy at our own premises and in electronic form on secure servers. Any hard copy records are kept under the strict control of staff members and employees.
In maintaining the integrity of Personal Information, some of the security measures we may use concerning electronically stored information include (but are not limited to):
(a) firewalls and access logging tools;
(b) secure work environments and workflow systems that prevent unauthorised access and copying of Personal Information and other data;
(c) secure server and closed network environments;
(d) encryption of data in transit;
(e) virus scanning tools; and
(f) management of access privileges to ensure that only those who really need it can access Personal Information.
Using the Personal Information you provide, we may send you information relating to us and our Services which includes marketing and promotional communications. For example, we may provide information to you via an electronic mailing list. This is an opt-in service meaning we will not add your email address to the mailing list without your prior consent. You can only be added to the mailing list if you elect to receive emails from us.
We may also use Sensitive Information we collect from you for the purpose of marketing and promotion in circumstances where you have consented to our use or disclosure of information for that purpose.
We will provide you with a simple means by which you may request not to receive marketing communications from us. We will not send such communications where you have asked us not to.
Where you request access to your Personal Information held by us, we will provide access to you within a reasonable time after the request is made.
However, we may deny access to your Personal Information to the extent permitted under the Privacy Act, which includes in circumstances where we consider providing access would pose a serious threat to the life, health or safety of an individual or there would be an unreasonable impact on the privacy of others. In circumstances where access is refused, we will advise you with a written explanation as to the reason/s as to why we refused access and how you may make a complaint concerning our refusal.
If at any time you believe that our record of your Personal Information is not correct or out-of-date, please contact us using the details below to arrange for correction of that Personal Information. In those circumstances or where we are satisfied that the Personal Information held is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that Personal Information so that it is accurate, up-to-date, complete, relevant and not misleading within a reasonable timeframe.
Before we provide access or make any corrections regarding your Personal Information as referred to above, we will require proof and verification of your identity.
Our Website contains links to websites controlled by third parties (Third Party Websites). In visiting Third Party Websites, the collection, use or disclosure of any Personal Information will not be subject to this Policy. We are not able to determine or control how a third party will collect or use your Personal Information and are not responsible for the privacy practices of Third Party Websites.
Where your Personal Information held by us has been lost, accessed or disclosed without our authorisation and that loss, access or disclosure is likely to cause serious harm to you, we will comply with the relevant notification requirements pursuant to Part IIC of the Privacy Act.
We may amend this Policy from time to time and without notice. The updated Policy will be made available on our Website at https://caravansales.com.au/privacy-policy
If you are concerned about how we have dealt with Your Personal Information, or otherwise have a complaint about a breach by us of the Privacy Act and the Australian Privacy Principles, please contact us using the following details:
Leisure and Lifestyle Industries Pty Ltd
ACN 074 141 281
Email: [email protected]